Shipping & Delivery Policy

Last updated: 18 October 2026

Prime Living currently ships to customers within Singapore.

1. Delivery areas

We currently accept delivery orders for Singapore addresses that can be served by our courier partners.

International shipping is not available at this time.

2. Shipping charges

Our current standard shipping charge is:

Standard delivery: S$5.90 per order

Delivery charges are displayed at checkout before payment.

For example:

• Automatic Foaming Soap Dispenser: S$19.90

• Standard delivery: S$5.90

• Total: S$25.80

We do not currently offer free shipping or express delivery.

3. Estimated delivery timeframe

Estimated delivery: 5–10 business days after order confirmation.

This estimate includes order processing and delivery.

Business days exclude weekends and Singapore public holidays.

We aim to dispatch orders as promptly as reasonably possible. Delivery times may vary depending on courier operations, address accessibility and unforeseen disruptions.

4. Order processing and tracking

Once an order has been confirmed, we prepare and arrange shipment from Singapore.

Where tracking is available, tracking details will be shared when the order is dispatched.

5. Delivery addresses

Please provide your correct:

• Full name

• Singapore delivery address

• Unit number, where applicable

• Six-digit postal code

• Contact phone number

Incorrect or incomplete address details may cause delays.

If an address needs correction, contact us promptly before dispatch.

6. Missed or unsuccessful deliveries

If a delivery attempt is unsuccessful, we will work with the customer and courier to identify a suitable resolution.

Additional delivery fees may apply when a customer requests redelivery because of an incorrect address or repeated unsuccessful delivery attempts, where the courier imposes such fees. Any additional fee will be explained before it is charged.

7. Delayed, lost or damaged parcels

If your parcel is significantly delayed, lost, damaged or marked delivered but not received, email primelivingsg@outlook.com.

Provide your order number and relevant delivery details.

We will investigate with the courier and work towards an appropriate resolution. Customers retain their applicable legal rights where goods are not delivered or arrive defective.

8. Returns

Please refer to our Return & Refund Policy for return shipping arrangements and eligibility.

9. Contact

Prime Living

Email: primelivingsg@outlook.com